I broke my screen the other day...Dont know how...it was in the case, in my carry on bag, loaded it into the overhead for take off, retreived it later and found the screen was cracked. When i landed at my destination i called Amazon, and they sent me a replacement no questions asked. The replacement was sent overnight. I was shocked at the customer support. It was fantastic. i recommend that anyone that has a broken kindle CALL not email Amazon if they have a problem. I am now happily using my new kindle, as if nothing ever happened.
