Thread: PRS-350 Help with frozen 350
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Old 07-14-2012, 03:59 PM   #5
vxf
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Posts: 944
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Join Date: Jun 2010
Location: Norman, OK
Device: Sony PRS 350, 900, 950; Kindles (ALL of them!); Kobo Aura One
Quote:
Originally Posted by Ravenna View Post
I had my PRS-350 plugged in to the computer for charging the battery over night. Not sure if this is the cause of the problem, but this morning my husband simply took it out without properly ejecting it first, and now I have a lovely frozen screen that says “loading”.
I’ve tried to use the power switch (both quickly and holding it).
I’ve tried plugging it back into the computer.
I’ve tried the reset button and then the power switch again.
NOTHING happens… any ideas or helpful hints will be greatly appreciated!! I don't think I can do a hard reset since the device is frozen, right?

I bought the device for Christmas, so it's barely 7 months old. The battery etc. should be good.
I have not used my 350 for a while...

But when you said 'tried the reset button and the power switch'.... I think you have to hold the reset button down for 5 seconds then hit the power switch while still holding reset. Or something like that. I know it took me some fiddling with it.

See page 93:
http://pdf.crse.com/manuals/4257507112.pdf
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