Thread: Why can’t I complete the Kobo Touch firmware upgrade or Desktop upgrade?
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Old 07-13-2012, 07:35 AM   #9
danskmacabre
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Posts: 733
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Join Date: Jun 2011
Location: Australia
Device: Kobo Glo. Galaxy Tab S 8.4
Quote:
Originally Posted by TongueTied View Post
@danskmacabre
If you have trouble getting your KT to do a factory reset via the PIN method (I found it didn't work. All it did for me was to cause a soft reset), try turning your KT off by holding the On slider to the right for 10 to 15 seconds. release it. Hold the Home button down while you turn your KT on. Once you see some lights flashing on the LED beside the on slider, let go of the Home button. Your KT should now do a full factory reset. This will wipe everything off your KT and you will need to sync it again in order to get your library back onto the KT. Now that Kobo have brought 1.9.17 back, your KT should update to 1.9.17 and you will be back in business again.
Thanks for the reply, but this was a week or so with an unrelated issue on another KT.
I tried what you suggested already, it was completely frozen until I physically connected it to a charger.
My KT updated fine to 2.0.0.
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