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My reply was exactly the same, yes.
I got a response, presumably after cc'ing my reply to tier 2 support to Sameer, from a Klaas at Kobo Executive Customer Care. This appeared rather generic too and covered the same steps again but worded differently. It did ask for some more information - OS being used for example - but basically left it as "We apologize for any inconvenience this has caused and appreciate your patience and understanding while we resolve this. We are working on a new version of Kobo desktop, which will fix this isolated issue, and we will make it available as soon as possible."
Interesting definition of 'isolated' being used !
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