Quote:
Originally Posted by HarryT
(As a matter of interest, when my ISP introduced usage caps, they said that their reason for doing so was that under 0.1% of their customers were using 70% of their total network capacity, and that capacity has to be paid for. It's not fair for a tiny proportion of users to degrade performance for everyone.)
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I bet the ISP originally advertised the service as "unlimited" when the 0.1% signed up. Is it fair to sell an unlimited service, and then not have enough bandwidth in place without degrading performance for your customers?
IMO, advertising internet service as "unlimited" in the first place was probably a mistake. There's nothing wrong with a company making a business decision to change the model, but blaming it on customers who use it the way it was originally advertised is a little disingenuous.
From a PR standpoint though, pointing the finger at 0.1% of your customer base probably has less of a long term impact than saying "Oops, we over sold the network".