Quote:
Originally Posted by pilotbob
Cheers... that's cool. Although I thought they had a way to request the same unit was sent back for repair but it could take much longer. I thought they had special considerations for engraved units. Did you ask about it?
BOb
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Yes, I did .... they told me the policy was that I would get a new unit while it was under warranty, and a used unit if it was no longer under warranty.
I asked them what would happen if I sent them a very lightly used unit out of warranty and got one back that had seen a lot more use than mine. They said .... it might happen, and we're sorry, but there is nothing we can do about that.
Now, that's the part of the policy that I think sucks. I would have much rather had my lightly used (and engraved) unit back rather than a new one, but I was not given that option.
Perhaps their policy has changed, but speaking only for myself, unless they start making products with user changeable batteries, I will not be putting any more money into Apple products. No matter how "sexy" they make them.