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Originally Posted by HarryT
Amazon seem a lot better when it comes to warranty replacement, certainly. The thing that would make me a little wary of Amazon is that someone on the Kindle forum reported dropping their Kindle out of their car, and breaking it, and was told by Amazon that it wasn't covered by the warranty (as you'd expect), and that they didn't offer a repair service. Both Bookeen and Sony will repair machines and replace the screen should you break it.
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I followed up on the repair service question in that thread and Amazon gave a different answer. I posted this reply in that thread.
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Hello from Amazon.com.
Thank you for writing us to inquire about how the Amazon Kindle would be serviced after the one-year warranty period is over.
As you know, your Kindle is covered by a limited one-year parts and labor warranty. If you experience a performance issue with the device after the one-year warranty is over, please contact us for hardware support by calling one of the numbers below:
Inside the United States: 1-866-321-8851
Outside the United States: 1-206-266-0927
If we determine that your device needs service, we'll provide you with further information about getting your Kindle repaired.
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