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Collins Press may have done a bad job with the coding--it's not unheard of.
I am not so sure Kobo can/will do that sort of thing for a particular book, especially if the issue has to do with problems in the file the publisher sent. Kobo made a mess of a whole slew of books some time back, and even in that instance, they were slow to respond and fix their problem. Part of this was because they had to get new files from the Publishers. They did not have to edit/change the file, they just had to make sure that the DRM addition didn't wreck it.
Is the problem with a Kobo formatted book (kepub), or one you sideloaded as an ePUB? Can you try the other version and see if it is better?
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