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My mom calls/emails me regularly with tech support questions. Like, "I think lightning just struck the house. There was a bang, a picture fell off the wall, and several of the computers have stopped working. The internet seems to be out, too-- do you think it's more likely the cable modem or the router? I got the mac to reboot, but it won't recognize the external hard drive. Do you think it's worth taking it in to the Geek Squad to see if they can salvage anything?"
Oh. These aren't the kind of tech support calls you get from your parents?
How about this one?
"I managed to get three of the donated computers working in the school library. Computers tend to die here (in Belize). Sometimes my laptop just switches off, but if I let it cool down for a while, it will usually restart. Next month we are supposed to get internet access in the village, but who knows?"
No?
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