I bought a Kobo Touch from WHSmith's Bristol airport outlet yesterday, and with some time to kill before my flight, started to go through the setup using my MacBook and the airport's free wifi. It didn't work, but I didn't worry too much since I had to cancel the process after 30 minutes when my flight was announced.
Later that evening, now at home in Germany, I tried again but with various intersecting problems that are making it difficult to narrow down what might be wrong.
First of all, I tried to connect to my existing Kobo account but it returned an error message, something like:
Quote:
|
"This email address is already linked to a Facebook account. Would you like to use Facebook to log in?"
|
But there was no link to click to open the Facebook log in screen.
I started again, several times. Sometimes the Facebook log in button would appear, sometimes it wouldn't.
Next, I went to the Kobo store and created another Kobo account and linked that to my existing account opened using Facebook.
Returning to the eReader setup, I now logged in without using Facebook, and this worked as far as the next stage, configuring and syncing. There's a progress bar on screen, and the message "Checking for books...". And this is where it's stuck.
If I exit the setup process, I get a Success and Congratulations message, but as soon as I click the eReader tab again, it's back to the start.
I've tried:
- Power off and on
- Soft reset via the hole on the rear
- Factory reset
- Redownloading the Mac OS desktop software
- Bypassing the Kobo software altogether and using Adobe Digital Editions
- Sleeping on it overnight
Nothing has worked.
I've tried calling Kobo support on 0800 33 22 33 44, but (get this for a frustrating outcome) but this goes to the SCOTTISH POWER ENERGY EFFICIENCY ADVICE LINE.. ARGH!
A few other relevant facts:
- I have one book in my Kobo account, purchased when I first registered using only Facebook and before I bought my eReader
- I have both German and English addresses and banks; I've tried switching these around in my account to see if that helps.
I'm stumped. I want to send it back and buy an iPad, because at least I won't be locked into a single retailer (the main reason for not going Kindle) and Apple understands how to make a consumer's experience with a new device painless. Well, most of the time anyway.
Can anyone help? I'm not quite ready to give up...