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hmgreen · 07-10-2008, 12:49 AM

I bought a PRS-505 in October of 2007, and in addition to the $300 for the Reader I have invested a MASSIVE amount of money in ebooks. This morning it was fully charged. I powered it down completely before putting it away (using the shut-down option). I took it out tonight and nothing will power it up again. I have babied this device! It is currently being charged just in case and the red charger light is on, but after 1 hour it is still completely dead.

I SPENT A LOT OF MONEY ON THIS PRODUCT!!!! I want Sony to replace it with a NEW unit at their expense. One in which the battery has been thoroughly tested. I have emailed them at customer service but I don't know where to go from here.

Can anyone offer some advice? Has this happened to others? How was it resolved this far after the purcahse?

Thanks!

07-10-2008, 12:49 AM	#1
hmgreen Enthusiast Posts: 41 Karma: 10 Join Date: Nov 2007 Device: Sony PRS-505, -600, -900, Kindle 2, Touch, PW1 (all gone), PW2, Voyage	My Reader is DEAD I bought a PRS-505 in October of 2007, and in addition to the $300 for the Reader I have invested a MASSIVE amount of money in ebooks. This morning it was fully charged. I powered it down completely before putting it away (using the shut-down option). I took it out tonight and nothing will power it up again. I have babied this device! It is currently being charged just in case and the red charger light is on, but after 1 hour it is still completely dead. I SPENT A LOT OF MONEY ON THIS PRODUCT!!!! I want Sony to replace it with a NEW unit at their expense. One in which the battery has been thoroughly tested. I have emailed them at customer service but I don't know where to go from here. Can anyone offer some advice? Has this happened to others? How was it resolved this far after the purcahse? Thanks!