|
I've been burned twice with vendor bookshelves. I bought a Lit ebook from Amazon, removed the drm and converted it. At some point, I lost the original file. When I tried to find it in my Amazon account, I discovered that the ebook service was gone, as was my link to the book. I never had any warning.
The 2nd time was with ereader.com. My credit card was stolen. I replaced it & updated my ereader account with the card#. I was able to redownload all the books so they were linked to the new card... all except one. With that one, there was a link, but it was connected to the wrong book... a book I hadn't purchased & didn't want. Customer support (via Fictionwise) was completely unhelpful because the book I had bought was no longer for sale on their site. To get this book would involve me going to my bank in hope that I could the old card#. Instead, I tracked down the last 8 digits of my previous card that was saved in my Mac's Terminal app from previous drm removals. I already had software tools that could open the book with only the last half of the number.
I would always advise making at least 1 backup of ebooks, but I appreciate and prefer to support vendors who makes things easier for their customers.
|