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Old 06-11-2012, 05:47 PM   #10
leewain
Junior Member
leewain began at the beginning.
 
Posts: 5
Karma: 10
Join Date: Apr 2012
Location: Woodlawn, Ontario(Ottawa)
Device: Kobo Vox
Not sure if you've resolved your problem or not. I was told by a Kobo tech to carefully remove the back of the Vox and you will find a small button there that also does a reset on the Vox. Make sure it is fully charged before attempting any update.

I had a defective Vox and got a replacement within 3 days. They will have you do a few things like taking a picture of the screen and include it with other information to initiate a replacement. It cost me around $11 to return the defective unit to the address in Mississauga. I used Canada Post.
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