Actually, I'm well aware of all that. The concept of bread and circuses has been around for centuries after all.
What I was referring to the increasing tendency, especially by organisations, to attribute
every angry response to entitlement.
"What's that? You're angry we lied to you, deliberately misled and cheated you, and sold you substandard crap with no refund available? You're acting so
entitled!" <-- I've actually seen stuff like this, though obviously not in so many words.
Though I agree it's

, I'd just had enough after seeing stuff like the above all day. Sorry for taking it out on you