Thread: A large selection of Faber and Faber titles free at Kobo
View Single Post
Old 06-07-2012, 05:44 PM   #20
pdurrant
The Grand Mouse 高貴的老鼠
pdurrant ought to be getting tired of karma fortunes by now.pdurrant ought to be getting tired of karma fortunes by now.pdurrant ought to be getting tired of karma fortunes by now.pdurrant ought to be getting tired of karma fortunes by now.pdurrant ought to be getting tired of karma fortunes by now.pdurrant ought to be getting tired of karma fortunes by now.pdurrant ought to be getting tired of karma fortunes by now.pdurrant ought to be getting tired of karma fortunes by now.pdurrant ought to be getting tired of karma fortunes by now.pdurrant ought to be getting tired of karma fortunes by now.pdurrant ought to be getting tired of karma fortunes by now.
 
pdurrant's Avatar
 
Posts: 74,267
Karma: 317184274
Join Date: Jul 2007
Location: Norfolk, England
Device: Kindle Oasis
Quote:
Originally Posted by piperclassique View Post
Pdurrant, you _were_ joking about emailing the publishers, I hope?
No, not joking. I have emailed Kobo, but they don't seem very concerned at the moment, although it has got escalated to a level 2 support person and I've now sent along half a dozen sample titles.

Spoiler:
Customer By Email (Paul Durrant) 06/07/2012 08:50 AM
Dear Kobo,

I suspect you have a pricing problem on your Faber & Faber ebooks. 173 of them are marked as free.

I couldn't resist adding them to my library, but I haven't downloaded any of them. If this is a mistake rather than a promotion, feel free to remove them from my library again.

regards,

Paul Durrant

Response Via Email (Anik R) 06/07/2012 04:26 PM
Hello Paul,

I have escalated this issue to our Tier 2 support team and you will receive an update via email shortly.

The Tier 2 team will try to provide a resolution as soon as possible. Please keep in mind that our Tier 2 team may require additional information in order to resolve the issue.

Please let us know if you have any questions or concerns.

Sincerely,
The Kobo Team

Response Via Email (Mike N) 06/07/2012 04:53 PM
Hi Paul

What are the titles of the eBooks that you are having the issue with?

Please provide the titles for the eBooks in order for us to investigate the issue.

Please let us know if you have any further concerns.

Sincerely,
The Kobo Team
pdurrant is offline   Reply With Quote