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Originally Posted by Edward M. Grant
Yes and no. Compared to the other online book stores I've visited, Amazon is magic;
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Yes, but what I mean is it's likely that eventually someone else will come along and do something better something that resonantes with a number of customers who then start buying more and more there and less from Amazon. It's also so good, because so many others are sooo bad at this point (something that could change). Hell some of them can't even handle a simple author or title search well.
Amazon's site isn't perfect by any stretch, but they do quite a bit right and as a company they are cutomer service obsessed (not that their CS is perfect) and try to give everyone a good experience.
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whereas until I downloaded a couple of thousand free e-books Amazon's algorithm was very good at recommending books I'd never heard of that I'd like to buy.
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Yes, I'm right there with you. I discovered quite a few books/authors that way, but it's now not nearly as good with all the free books people are downloading just because they're free.