Quote:
Originally Posted by wiped
The email was sent by my client and it's clearly stated... This is my first encounter from amazon support thru a client and I'm not quite sure if this is TRUE? Thoughts anyone?
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Without actually seeing the .mobi file it's hard to tell whether Amazon was justified in rejecting it.
Calibre is an excellent tool that will convert even source files with serious errors in them. However, you shouldn't forget that the mobi creation tools had to be reverse engineered since Mobipocket/Amazon never released the source code.
It's therefore possible though highly unlikely that it'll occasionally create .mobi files that aren't 100% perfect, in particular if the source files contained errors.
It's also possible that your mobi file simply didn't meet one or more mandatory requirements specified in the Kindle Publishing Guide. E.g. missing cover page/ncx/inline toc etc.
Had you used Kindlegen, the .mobi file would have included an embedded .zip file with the source files, which would have allowed the Amazon engineers to narrow down the cause of your problem.
In your particular case you may want to do the following:
- Download the
Kindle Publishing Guidelines and make sure that the book complies with them
- Check the .ePub source fiiles with the
EPUB Validator and fix all errors
- Compile the fixed book with the latest version of KindleGen and have your client re-upload it to Amazon