Quote:
Hi ******
Please see email below. This should have been published on 14th May and Amazon Kindle have only just given the response below. As I have already paid you for this service please can you convert and upload again so that it is listed and available to purchase through Amazon. I am sending you the file again just in case through wetransfer.com
Health and happiness x
Best wishes
****** x
Tel: ******
Web: ******
Follow me on Facebook and Twitter ******
******
Begin forwarded message:
From: Kindle Direct Publishing <kdp-support@amazon.com>
Subject: Your Amazon KDP Inquiry
Date: 3 June 2012 13:07:05 GMT+01:00
To: "******" <******>
Reply-To: "kdp-support+A2V73IM1T8UJFP@amazon.com" <kdp-support+A2V73IM1T8UJFP@amazon.com>
Hello ******,
I'm very sorry for the delay in resolving the pricing issue of your title "******".
Our technical team has found that the content of your book was created by 'Calibre', hence it is not buyable on our web site.
Please upload your book in either a MOBI file created by KindleGen or upload the content file in Doc/HTML format. The book will then be made buyable and searchable in the next 24-48 hours after republishing.
Thank you for your immense patience and understanding during the time it took to research this issue.
============================================
If you need to provide us with more information about this issue, please Reply to this e-mail.
Otherwise, did we answer your question? Do you have another question? Use the appropriate link below. You may need to copy and paste the full link into your browser:
Yes, you answered it:
http://www.amazon.com/gp/help/survey...IVHAA1T54&k=hy
No, you did not answer it:
http://www.amazon.com/gp/help/survey...IVHAA1T54&k=hn
I have another question:
https://kdp.amazon.com/self-publishing/contact-us
============================================
Regards,
Dieter Stutz
Kindle Direct Publishing
http://kdp.amazon.com
=============================
Connect with KDP and other Authors and Publishers:
Like us on Facebook http://www.facebook.com/KindleDirectPublishing
Follow us on Twitter http://twitter.com/AmazonKDP
---- Original message: ----
Hi
I have managed to edit the description and that is all fine but the price is not showing? This needs to be live from Sunday night, should be showing as around £7 in GBP?
Health and happiness x
Best wishes
****** x
Tel: ******
Web: ******
Follow me on Facebook and Twitter ******
******
On 11 May 2012, at 08:01, Kindle Direct Publishing wrote:
> Hello******,
>
> To change the description of your title, please follow the steps below.
>
> 1. Visit https://kdp.amazon.com and log in.
> 2. Check the box at the left side of the book, then click on the "Actions" button at the top left and select "Edit book details."
> 3. Under the description section, make the necessary edits.
> 4. Go to the bottom of the page and click "Save and Continue."
> 5. Confirm that you have all rights to publish by clicking on the box at the bottom.
> 6. Click on "Save & Publish."
>
> If your item has already been published, updated details may take up to 24 hours to reflect on the website.
>
> I hope this helps! Thanks for using Amazon KDP.
>
> Regards,
>
> Barani
> Kindle Direct Publishing
> http://kdp.amazon.com
> =============================
> Connect with KDP and other Authors and Publishers:
> Like us on Facebook http://www.facebook.com/KindleDirectPublishing
> Follow us on Twitter http://twitter.com/AmazonKDP
|
The email was sent by my client and it's clearly stated... This is my first encounter from amazon support thru a client and I'm not quite sure if this is TRUE? Thoughts anyone?