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KlondikeGeoff · 06-01-2012, 11:51 AM

I have emailed and called Amazon CS several times. They are stumped, and promise to research it and call back, but never have.

I have been sending Word .doc files to my Fire by USB and by email with no problem at all ever since I got it. Yesterday I tried to send some by email and USB, and there is a problem.

In the past, the documents I send appear in the DOCs "folder" on the Fire. I tap one and it immediately opens with fill screen text. The ones I moved by USB yesterday are weird; if I tap one, it opens Quickoffice, and that has a box that states, "File Can Not Be Opened."

Then I sent five by email, and I got five emails back saying the documents I sent could not be opened. None of those appeared in the DOC folder on the Fire.

I tried all sorts of things, nothing seemed to help. Then, I finally noticed something. The ones I sent before that work, have no extensions. However, the ones I dragged over to the Fire have a .doc extension, such as file.doc. That, I assume is why they open in Quickoffice. Why that won't open them I can't figure out, nor can Amazon CS.

All I can figure out is that for some reason, they are not being converted as in the past. I even tried saving as a .rtf and sending via USB, but they did not even show up.

If nobody else in the universe is having this problem, perhaps it is something wrong with my Fire (it was a refurb, but everything else works perfectly, including the older documents I sent). Go figure.

Any ideas?

06-01-2012, 11:51 AM	#1
KlondikeGeoff Wombat Aficionado Posts: 481 Karma: 733 Join Date: Nov 2006 Location: Arizona Device: Fire, Kindle1, Sony PRS-500 Reader, Rocket 1100 eBook	Suddeny can't get documents to Fire I have emailed and called Amazon CS several times. They are stumped, and promise to research it and call back, but never have. I have been sending Word .doc files to my Fire by USB and by email with no problem at all ever since I got it. Yesterday I tried to send some by email and USB, and there is a problem. In the past, the documents I send appear in the DOCs "folder" on the Fire. I tap one and it immediately opens with fill screen text. The ones I moved by USB yesterday are weird; if I tap one, it opens Quickoffice, and that has a box that states, "File Can Not Be Opened." Then I sent five by email, and I got five emails back saying the documents I sent could not be opened. None of those appeared in the DOC folder on the Fire. I tried all sorts of things, nothing seemed to help. Then, I finally noticed something. The ones I sent before that work, have no extensions. However, the ones I dragged over to the Fire have a .doc extension, such as file.doc. That, I assume is why they open in Quickoffice. Why that won't open them I can't figure out, nor can Amazon CS. All I can figure out is that for some reason, they are not being converted as in the past. I even tried saving as a .rtf and sending via USB, but they did not even show up. If nobody else in the universe is having this problem, perhaps it is something wrong with my Fire (it was a refurb, but everything else works perfectly, including the older documents I sent). Go figure. Any ideas?