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We must travel in different circles. Like Sharkus, I have never heard it called the cloud reader. It is not a very big stretch to imagine people buying Kobo books and expecting them to be usable on a Kindle product, or to call Kobo and ask them why they are not.
Maybe try again with the Kobo contact, using the actual name of the Kobo Instant Reader and see if you get different results.
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