MobileRead Forums - View Single Post - purchased book not appearing at cloud reader

alex12ma · 06-01-2012, 04:52 AM

Regarding purchased book not appearing at Kobo Cloud reader, I send mail to Kobo customer care and I received a funny reply..

"Thank you for contacting us.
Our books from Kobo are not compatible with Kindle.
I'm sorry for the inconvenience!"

Interesting thing is that nowhere in the mail I have talked about Kindle cloud reader..I have clearly mentioned that issue is with Kobo Cloud Reader and I can't figure out why Kobo customer care assumed that I am talking about Kindle cloud reader..Is it because customer support people don't know that Kobo has recently started a cloud reader?..

06-01-2012, 04:52 AM	#2
alex12ma Member Posts: 15 Karma: 10 Join Date: Feb 2012 Device: kobo	funny reply from Kobo customer care Regarding purchased book not appearing at Kobo Cloud reader, I send mail to Kobo customer care and I received a funny reply.. "Thank you for contacting us. Our books from Kobo are not compatible with Kindle. I'm sorry for the inconvenience!" Interesting thing is that nowhere in the mail I have talked about Kindle cloud reader..I have clearly mentioned that issue is with Kobo Cloud Reader and I can't figure out why Kobo customer care assumed that I am talking about Kindle cloud reader..Is it because customer support people don't know that Kobo has recently started a cloud reader?..