Quote:
Originally Posted by roycymru
Freezing Bug!
Anyone else come across this in 1.9.17. Both my wife and I have noticed it on our Kobo Touch's. It doesn't happen every time but if when your are reading and inadvertently rest your thumb (right) thumb on the screen for a while (which results in a word or part of word being highlighted, and the book, face book and X icons being displayed), it freezes up. You can't cancel by pressing on X and to come out of it you have to switch the Kobo off.
Anyone able to replicate this and, if so, reproducibly?
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I haven't tried this yet but customer service suggest the below as a cure:
Make sure that the device is fully charged
a. Plug it into your computer for 4 hours using the USB cable
2. Power the device off and then on again
a. Slide the power button to the right for 5 to 6 seconds to turn it off
b. Slide the button to the right again to turn it on
3. Complete a basic reset
a. Straighten a paper clip
b. Turn the eReader over
c. Poke the paper clip into the hole in the back until it clicks
d. Remove the paper clip