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Old 05-30-2012, 03:59 PM   #253
roycymru
Connoisseur
roycymru has never once had to say 'it's on the tip of my tongue...'roycymru has never once had to say 'it's on the tip of my tongue...'roycymru has never once had to say 'it's on the tip of my tongue...'roycymru has never once had to say 'it's on the tip of my tongue...'roycymru has never once had to say 'it's on the tip of my tongue...'roycymru has never once had to say 'it's on the tip of my tongue...'roycymru has never once had to say 'it's on the tip of my tongue...'roycymru has never once had to say 'it's on the tip of my tongue...'roycymru has never once had to say 'it's on the tip of my tongue...'roycymru has never once had to say 'it's on the tip of my tongue...'roycymru has never once had to say 'it's on the tip of my tongue...'
 
Posts: 70
Karma: 127834
Join Date: May 2012
Device: Kobo Touch
Quote:
Originally Posted by roycymru View Post
Freezing Bug!

Anyone else come across this in 1.9.17. Both my wife and I have noticed it on our Kobo Touch's. It doesn't happen every time but if when your are reading and inadvertently rest your thumb (right) thumb on the screen for a while (which results in a word or part of word being highlighted, and the book, face book and X icons being displayed), it freezes up. You can't cancel by pressing on X and to come out of it you have to switch the Kobo off.

Anyone able to replicate this and, if so, reproducibly?
I haven't tried this yet but customer service suggest the below as a cure:

Make sure that the device is fully charged

a. Plug it into your computer for 4 hours using the USB cable
2. Power the device off and then on again

a. Slide the power button to the right for 5 to 6 seconds to turn it off
b. Slide the button to the right again to turn it on
3. Complete a basic reset

a. Straighten a paper clip
b. Turn the eReader over
c. Poke the paper clip into the hole in the back until it clicks
d. Remove the paper clip
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