Yes, it was sold as being 100% new and unopened.
turned out it had been used,returned and cleaned a bit.
I got the demo one because they were again out of stock when I went to exchange it.
well actually I got the demo one that a different store had because their store couldn't do a straight exchange(computer trouble) couldn't let me pay by visa or debit(machine broken)
so I gave up, left and went to another sony style that could manage it
I'm just hoping I get my refund, haven't seen it on my credit card yet.
Still paid full price for a demo which I'm a bit annoyed by but at least it works properly now.