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Good grief... As was said (thank you!) by my New Zealand based friend, we do not go to the manufacturer here, we go to the seller. THEY deal with the return to the manufacturer, while in warranty.
I used the word "probably" as I've never returned to the manufacturer so was surmising what their probable response would be (given the way it works here in the UK). Nothing to do with Sony's service (which I have no experience of).
And nothing whatsoever to do with Kindles!
I will, as an aside, confirm Amazon have an excellent returns policy. The mp3 player I bought from them lst year went badly wrong after about 5 months - they asked me to return it (not even original packaging required) and they would replace/refund. They did the refund before I'd even sent it to them (as they had no stock to replace). An excellent company to deal with - but I really don't want a Kindle.
Finally - the one I bought on ebay yesterday, arrived this morning within less than 24 hours. As new, firmware updated, ready to go. Superb. :-)
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