[soulfuldog]

Agree with the point that it's not necessarily poor customer service from Sony, it's not that uncommon for there to be a request that you deal with the manufacturer and not the retailer for some items, but generally speaking, the retailer is the place to go if you want a refund/exchange. Far superior warranty though, erm no.

You can battle with a retailer that you are due a repair/replacement because of a fault and that its not lasted anywhere near it's expected life-span (especially in this day and age where everything seems to have been built to a limited life-span), but I know if I bought a Kindle from Tesco, I'd far rather try contacting Amazon for a replacement, immaterial of whether it was still within the standard 1-year warranty or not. The bottom line is, Amazon's customer service is usually so simple & easy that returning to them is a complete no-brainer.

Incidentally, how much did people pay for their 350/650s and how much more than the current price of the T1 would you be willing to pay for a new Sony reader that was as solidly built as the older machines but with the more advanced tech of the T1?