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It's unfortunate that they wouldn't refund you (although it sounds like the problem is fixed?). One of my pet peeves with Kobo is when they have a poorly formated book and do issue a refund for it (I think I've gotten 5 or 6) is that they just keep right on selling the book with bad formatting (it's possible other retailers do this too, my experience with it is just with Kobo).
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