Quote:
Originally Posted by jersysman
I have products from both (a Sony T1 and Kindle Fire). I have had great customer service from both. I would just get the e-reader that best suits you.
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I agree.
I have dealt with Amazon customer service and it was very good once past the initial ineptness. They kept promising me a new kindle but not actually submitting the order. when they did manage to submit it took only 24 hours to arrive.
I have 3 Sony ereaders and have owned various other Sony products. Never had the experience of dealing with their customer service. So far they have just kept on working.
Helen