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jocampo · 05-23-2012, 02:02 PM

I am an Amazon customer for more than 10 years. Kindle user and fan as well.

My experience with Amazon customer service has been excellent. Products were returned and money reimbursed with few or no questions. Their moto is keep their customers happy and so far I think has worked. I would recommend Amazon to anyone, including their Kindle products.

However, the beauty of the Amazon Kindle is its online bookstore and sync capabilities. So, if you are not planning to buy books from there and money is not a reason, you may get a Sony e-reader.

Both are great though but firmware upgrades (which is important as well) are extremely frequent on Kindles.

If customer service and software support is critical for you, including low price, go Amazon. Otherwise, you should be ok with the Sony as well.

05-23-2012, 02:02 PM	#9
jocampo Layback feline Posts: 3,034 Karma: 6980745 Join Date: Nov 2010 Location: USA Device: Oasis 2nd gen, Sony DPTS1, iPad Pro 10.5"	I am an Amazon customer for more than 10 years. Kindle user and fan as well. My experience with Amazon customer service has been excellent. Products were returned and money reimbursed with few or no questions. Their moto is keep their customers happy and so far I think has worked. I would recommend Amazon to anyone, including their Kindle products. However, the beauty of the Amazon Kindle is its online bookstore and sync capabilities. So, if you are not planning to buy books from there and money is not a reason, you may get a Sony e-reader. Both are great though but firmware upgrades (which is important as well) are extremely frequent on Kindles. If customer service and software support is critical for you, including low price, go Amazon. Otherwise, you should be ok with the Sony as well. Last edited by jocampo; 05-23-2012 at 02:05 PM.