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I live in Canada, though we have a US Amazon account. We have 2 current K3's and a Fire. Kindle C/S has been absolutely the best possible. When my wife's K3 WiFi had a broken screen last month, I called and within 48 hours we had a new one. Even though the Kindle was out of warranty (by >6 months). Yes, they asked us to pay for a new one. 1/2 price! And oh, we're up in Canada right now. No problem, we'll ship it there overnight. (I laughed and told her we have a saying here: "If it absolutely, positively has to be there overnight, don't send it here." I was right, it ended up being 48 hours.) "Please put the old one in the box we ship the new one in, attach the label, and call UPS for pickup." Sorry, there is no such thing as UPS pickup here. Nor FedEx. (both deliver, but no pickup or dropoff points here.) No problem, mail it back and give us the tracking number, and we'll credit your account for the shipping costs.
Honestly, they couldn't have done better short of Jeff Bozos hand delivering the new one. And this on an out-of-warranty device that didn't die a natural death, but had a clearly cracked screen.
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