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Hello again fellow forumites - so finally we have a resolution. Customer Services have now admitted that there IS an error in the source book file on the Kobo servers - specifically there is "missing content", hence presumably the looping spontaneous downloads. I have been given Kobo store credit rather than the refund I had asked for (purely in order to buy the book on Kindle instead as I still want to read it), but store credit is a pretty common retail stunt so I guess I can live with it.
Meanwhile, what happened to app version 5.5? Is this still on its way? CS at one point claimed that this was due for release last Tuesday. (I didn't ask them about it, I should add - it was just mentioned as a possible solution the 'Vanished Kingdoms' glitch).
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