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From what I have head Amazon CS is the best. Never had to deal with them though. I did have to deal with Sony CS when the T1 first came out & I have to say they treated me quite well & replaced my T1 quickly & with no problems.
As for broken screens etc Amazon seems to be willing to replace those readers. I guess they can afford to. Sony doesn't replace them as far as I know.
On the whole I have had no problems with my e-readers over the years so CS has not been an issue for me.
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