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Shopaholic · 05-23-2012, 08:10 AM

I hope I'm wrong but to the best of my knowledge the previous owner should have deauthorized it before selling it. According to Sony to authorize it to a new user it first has to be deauthorized by the previous one.

I don't know how to do that by the second owner when the first owner no longer has possession of the reader & can't deauthorize it. Did you try searching the forums here or Googling the answer? Good luck to you!

Try this from the Mobileread Wiki. It's instructions for a hard reset. Follow the instructions for your model.

https://wiki.mobileread.com/wiki/Sony..._.28PRS-300.29

05-23-2012, 08:10 AM	#3
Shopaholic Cockatoo Mom! Posts: 1,509 Karma: 1841741 Join Date: Dec 2009 Location: Ontario, Canada Device: PW4, Kobo: A1, Clara, Libra 2, iPad Pro 11, iPad Mini	I hope I'm wrong but to the best of my knowledge the previous owner should have deauthorized it before selling it. According to Sony to authorize it to a new user it first has to be deauthorized by the previous one. I don't know how to do that by the second owner when the first owner no longer has possession of the reader & can't deauthorize it. Did you try searching the forums here or Googling the answer? Good luck to you! Try this from the Mobileread Wiki. It's instructions for a hard reset. Follow the instructions for your model. https://wiki.mobileread.com/wiki/Sony..._.28PRS-300.29 Last edited by Shopaholic; 05-23-2012 at 08:18 AM. Reason: Add link to Wiki