I'm not really a writer, but this works for me in IT Operations too. As Billing Manager I manage and oversee quite alot of "stuff" and the immediate answer on how to solve a larger problem is not always apparent.
I find that it's either in bed, in the shower or while driving to work that I get most of my epiphanies.
Just like with pointillism, you need to get some distance to get a better perspective. Then you can zoom back in and fix those dots.
