Thread: Customer Service - Kindle/Amazon vs. Sony
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Old 05-22-2012, 08:06 PM   #5
WT Sharpe
Bah, humbug!
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Posts: 39,072
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Join Date: Jun 2009
Location: Chesapeake, VA, USA
Device: Kindle Oasis, iPad Pro, & a Samsung Galaxy S9.
As someone who has dealt with Amazon Customer Service several times, I can echo the sentiments of susan_cassidy above: Amazon's customer service is second to none. To give but one example; when I told them my Kindle broke after falling from a desk onto a linoleum covered concrete floor, they told me that was considered normal usage and sent me a replacement free of charge within 24 hours. You can't beat that!
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