[jennie.kom]

Hi there,

I am looking to purchase an ereader (currently, I use Stanza on my iPhone). I have done my research and I have narrowed my two choices down to the Sony PRS-T1 Touch or the Kindle Touch. I do not buy ebooks online, I always convert (if necessary) & sideload using Calibre. So, none of the file format, or ebook store availability are issues for me. I have played with both of these devices in the store, and I was impressed with the Sony the most, but the Kindle was good as well.

The one good thing about the Kindle that I have heard about is the Customer Service. My co-worker is now on her 3rd free replacement of her Kindle 2 (all from screen issues) Each time Amazon sent out a replacement for free.

Realistically, is this service normal? And how is the Sony Customer Service? If I have screen issues, is it likely that I will get help from Sony?

Since I find both of these readers to be comparable... if the CS is far more superior with Kindle then that would probably be my deciding factor.

Can anyone comment on the customer service between the 2?? Experiences? Opinions?

Oh and I'm in Canada, if that makes any difference!

Thanks in advance!
Jennie