Quote:
Originally Posted by knc1
So you mean that step 6 fails?
Did you skip step 5? We can't see that in your image.
Anything you can add to the trouble report of: "Does not work."?
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No, I did not skip step 5. The device_info.xml file is in the diagnostics_logs folder.
As I stated in my original post, when I restart the kindle it just reboots to the home screen. I never get a diagnostics screen.