Quote:
Originally Posted by pilotbob
However, I would like to see a great 6inch device that supports eReader because I feel eReader has the least restrictive DRM.
Anyway, my comments are only meant to help.
BOb
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Again, I agree with you BOb (we seem to do a lot of that
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At any rate, I do applaud RobertB for stepping up and personally getting involved.
The true problem is we now have a responsible expectation to see things come to fruition as stated.
It's the same way when there is less personal involvement and only hear of things through press releases or other means. If Apple or Microsoft make announcements of product X being available on Y date, we should look to see that come to pass.
Imagine the outcry and PR nightmare if the upcoming 3G iPhone misses it's July 11th date? Apple would never let that happen. They'd ship with half working iPhones before they'd let the date come and go and issue mia culpas (sp?) and replacement models until all the problems were fixed and the customers were happy.
"Yeah, my iPhone had X problem(s) when I first got it but Apple took care of me quickly. I love my iPhone" for example.
The same thing happened to Microsoft with the XBox360 although they don't engender the same feelings of love and goodwill Apple does
On the other hand, most times, we do not get this same level of communication with any other company, and for that, we should be grateful.
On the other, other hand, continual delays of any product passed the promised date leads to consumer frustration and loss of confidence as evidenced in Moz's post. Begining of June slipped to end of June which became August which became end of July. The price went from around $150 to now around $250.
It will be difficult to put the genie back in the bottle at this point. If RobertB were to disappear from these forums, some will feel they've been proven right. When Astak finally ships the device(s) the negative feelings will only have grown.
As difficult as it may be at this point, RobertB is going to have to keep the lines of communications open. The company may lose some potential customers who are turned off by the repeated missed deadlines and price creep, but will gain more in good will down the line by continuing the communication instead or severing it.
(Personally, I just wanted a slim, light, 5/6 inch device (eInk, LCD, plastic, metal, didn't matter) that had native eReader support at what I considered a more reasonable price point (e.g. below $200 USD), everything else was superfluous to me.
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