Quote:
Originally Posted by kismetangel
I purchased a book that did not show up in my library, or my purchase history. I thought that maybe the purchase did not go through, so I tried to re order the book, but it states book is already in my library. I have logged out and logged back in, did a soft re-set..Nothing..I did get a receipt from Kobo thanking me for my purchase, but no book....I emailed Customer care, but I know how LONG they take to respond/fix issues. I was wondering if this has happend to anyone else? Any ideas??? Thanks
|
Customer service is much faster if you phone. They can determine while you are on teh phone if the book/download is broken. And, if you explain up front which steps you have already taken, they won't make you repeat them.