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in the uk, a retailer only has to offer a repair of the product, but its still their responsibility to sort it out on your behalf...i bought my touch at whsmith and the touch screen stopped working after 3 months, contacted kobo to see if they had any advice, the requested i sent it to the netherlands at my own expense, ridiculous...took it back to smiths and all they gave me was a form to send with my kobo to a freepost address, which meant that i still had to pay for packaging and insurance...complained to HO...and they just repeated what i'd been told in store. not happy, but i sent it back 2 weeks ago, have still not heard from smiths, and they now appear to be ignoring my emails...have contacted my local trading standards and they say that this policy breaks my statutoy rights, but there's not a lot i can do about it...helpful...NOT.
sorry, rant over...I would like to say that i love my kobo touch and i just want one that actually works...
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