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Well, this is a company that was briefly classed as a vanity self-publisher and is responsible for a good chunk of the talk about how "getting published is expensive."
That having been said, I'd bet some of the audience reactions to Harlequin repackaging their old stuff was because the author wasn't using their social networking resources well enough. A post on facebook or an author blog saying, "Hey, everyone, Harlequin's re-releasing my old stuff and you can pick up anything you missed!" should help defuse it.
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