[GeckoFriend]

Today I received my refurbished Fire and already have several problems I need help with.

Battery charging - plugged in and charged; light was orange for a very brief time, then turned green. Battery indicator on status bar does not indicate any battery status.

Page turning - I cannot access menu items, such as settings, beyond the first page so I cannot access the Device menu. Swiping the page does nothing and I can't see any other options. What am I missing?

App download - has been stuck at 10% for two hours (ES File Explorer). This can't be normal and I can't find any way to cancel. I tried downloading a book and it took seconds.

Tried contacting customer support using "Call Me". Message "connecting your call" appeared, phone did not ring, message "your call with us has ended" appeared. Tried several times with same result.

As you can imagine, I am very frustrated with my new toy. Any help would be greatly appreciated.

ETA Update:
Just finished "chatting" with support and the end result is they're sending me a replacement.