All right then. I'm a bit confused now because of the contradictory information.
This is the answer I got from the Kobo support:
Quote:
Hello Romain,
I apologize for not providing you with the information earlier.
Upon investigating this incident, it appears that you are having an issue with the card because it is only SD cards, and not SDHC cards which are compatible with the device. SDHC cards have the same size and electrical form factor as older SD cards, so SDHC-devices also support SD cards. However, the reverse is not true. An SD card reading device will not support the newer SDHC standard. to resolve this issue you will need to use and SD card instead of an SDHC card. If you require further assistance, please do not hesitate to contact us again.
Sincerely,
Team Kobo Care
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Quote:
Hello Romain,
I apologize for misinformation as I also believe there are not SD cards which have a 32Gb capacity.
The information that the device is compatible with external SD memory cards which can hold up to 30000 MB does give the impression that the device is compatible with SDHC cards. However, as you clearly indicated, the packaging and website, along with the user guide for the device as only indicate that the device is compatible with SD cards and no SDHC cards. I apologize again for the misinformation and I have forwarded this information to my supervisor as it obviously not clear that SDHC cards are not compatible with the device. If you experience the same issue when using and SD please let me know and I will assit you in resolving the issue. If you have any questions or concerns, please do not hesitate to contact us again.
Sincerely,
Team Kobo Care
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Thanks for your encouraging answer!