Thread: Kobo Customer Care Issues and Questions
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Old 05-08-2012, 11:47 AM   #13
Venus
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Posts: 313
Karma: 1536686
Join Date: Nov 2010
Location: New York
Device: Too many
I contacted Kobo again today to ask again if there will be a resolution to this problem of not being able to download a book from my Kobo Library.
This is todays response:

Subject
PDF downloading error

Discussion Thread
Customer By Phone (Entered by Selina S) 05/08/2012 10:31 AM
cust called again because her issue still hasn't been resolved!!!
Response Via Email (Selina S) 05/08/2012 10:31 AM

Thank you for contacting Kobo Customer Care. We have escalated this issue to our Tier 2 support team and you will receive an update via email shortly. Also, your Priority has been bumped up to "Urgent".

The Tier 2 team will try to provide a resolution as soon as possible. Please keep in mind that our Tier 2 team may require additional information in order to resolve the issue.

Please let us know if you have any questions or concerns.

Sincerely,
The Kobo Team

So now I have been bumped up to "urgent". Next I will be bumped up to "critical" and then to "dead".
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