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I have tried a factory re-set a couple of times. This did seem to get the setup process going initially, in the sense that the in Explore, rather than just stating F drive, it will label the drive as Kobo, then display the sub-folders. Attempts the setup, with the 'half -circle' thingy (sorry not sure what to call it), then reverts back to connect your reader to pc, after about 5 seconds, so still can't get past step 1. Explore then shows F drive, no Kobo folder, and request I insert disk into F drive or format it, which it cannot complete.
When I connect my kobo to pc, I no longer have the option to select 'connect' on the Kobo, but just tells me I am connected and charged. Don't know if this makes any difference to things or not.
I have been passed on to Tier 3 at kobo support, no idea what that means as haven't heard anything since.
I did manage to somehow get the KT setup back in Dec, not sure how on hubby's laptop (after several attemps also). Have tried this again, but no success this time around.
Is it ok to keep performing factory resets? Wasnt sure if I'm making things worse each time I do that.
Based on some of the other threads I've read on here with similar issues, it doesn't sound like getting a replacement KT is going to necessarily solve the problem.
I have version 1.9.11 on the kobo, driver on my pc is 21/9/06 6.0.6002.18005.
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