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Hi,
I've had this problem since Saturday, just got off the phone with Kobo help and they got me to do a soft reset ( pin in the hole in the back.)
Fixed it! I have Internet Explorer, which the store doesn't like me buying through, so the Kobo is my only option for buying, glad to have it back. Hope this helps someone.
P.S. Took a minute or more to reset holding the button in.
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