I had emailed them about it and of course the first response from them was generic check internet explorer settings etc, I emailed them back and said that would be great except the Software wont even OPEN!!! I get an error encountered message and it shuts right back down so here is there second reply that solved the issue. Hope this helps
JJ
To help correct your issue with the eBook Library software please follow the steps below:
**For XP:
Go to Start>Control Panel and open Add/Remove programs. Find and uninstall/remove "eBook Library by Sony".
Open My Computer.
Go to Tools>Folder Options.
Click View and select “Show hidden files and folders” and click OK.
Please delete the following folders:
C:\Documents and Settings\All Users\Application Data\kinoma
C:\Documents and Settings\All Users\Application Data\Marlin
C:\Documents and Settings\[your user name]\Local Settings\Application Data\kinoma
C:\Documents and Settings\[your user name]\Local Settings\Application Data\Sony Corporation
C:\Program Files\Sony\eBook Library
**For Vista:
Go to Start>Control Panel and open Programs and Features>Uninstall a Program.
Open My Computer.
Go to Tools>Folder Options.
Click View and select “Show hidden files and folders” and click OK.
Please delete the following folders:
C:\ProgramData\kinoma
C:\ProgramData\Marlin
C:\Program Files\Sony\eBook Library
C:\Users\[your user name]\AppData\Local\Sony Corporation
C:\Users\[your user name]\AppData\Local\kinoma
After doing so, reinstall your eBook Library software from:
http://ebooks.connect.com/downloadclient.html