Quote:
Originally Posted by rhadin
I have had my share of problems with retailers over 60 years of buying, retailers from whom I would never buy again, while others praise those same retailers. For example, I would never knowingly buy a GE made appliance after the experiences I had, yet I know people who think they are the greatest.
|
I had a Craftsman air compressor, manufactured by Campbell Hausfeld, using an electric motor made by GE. When a small part of the motor broke I called Sears... they wouldn't sell me the part, wanted to sell me the entire motor. I called CH, they also said that they couldn't do anything about it because it was a Craftsman labeled compressor, so I called GE, who also said that they couldn't do anything about it since they don't deal directly with customers for those non direct-to-consumer parts. I finally gave up and made a bracket that held the original part in place well enough that it worked.. a few weeks later I receive an unmarked box. In tiny print on the shipping label I see that it came from GE and when I opened it up I found the part that I'd been looking for. I didn't even remember giving them my address. Apparently somebody decided to do something about it and just sent me the part (worth about $60+) without any payment or anything. I was, and still am, very impressed.