The screen is certainly a 'weak spot' .. I've had to be soooo careful with mine, especially as I have a 4 year old and 7 year old running around the place a lot of the time! ..
Hubby broke the screen on his iLiad and it cost only $40 less to replace than it costs for the whole Cybook!
Hope you're able to get a new screen without too much hassle ..
I emailed Bookeen support last week and had no reply at all .. it doesn't matter this time as the issue sorted itself but I'm dreading the time I actually do need to be able to contact them and get a reply!!
Loopy (Gill)