I think HarryT meant that if you only check out merchandise in the store and then buy online, in the future there will no longer be stores and you won't be able to check out the goods beforehand. My grand-mother told me how surprised she was the first time she came to a city (1920's) and found out that they had stores where you could try before you buy. She was used to purchasing from catalogs, choosing from b&w pictures, and then having to fix things so they fit. We would be going back to something similar. Used to be that all golf clubs had a pro shop on site, with big box stores and online shopping they are disappearing, with it goes the ability to have a cart fixed, a club re-gripped etc.
That may be going with the tide, but it also means that you will have to accept a lower grade of service.
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