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ProfCrash · 05-03-2012, 11:06 AM

I would complain that the Customer Service was unsatisfactory. Amazon is known for putting CS high on its list of priorities and would appreciate knowing that there is a problem.

I know in the US that there is a seperate Kindle Support site that it is best to use. Regular Amazon support is not trained to answer questions on Kindles or deal with Kindle problems. Normally when people have bad CS experiences they have called Amazon CS and not Kindle CS. There are exceptions to that rule, there always are, but that tends to be the case.

05-03-2012, 11:06 AM	#7
ProfCrash Tea Enthusiast Posts: 8,554 Karma: 75384937 Join Date: Jul 2010 Location: Somewhere in the USA Device: Kindle1, Kindle DX Graphite, K3 3G, IPad 3, PW2	I would complain that the Customer Service was unsatisfactory. Amazon is known for putting CS high on its list of priorities and would appreciate knowing that there is a problem. I know in the US that there is a seperate Kindle Support site that it is best to use. Regular Amazon support is not trained to answer questions on Kindles or deal with Kindle problems. Normally when people have bad CS experiences they have called Amazon CS and not Kindle CS. There are exceptions to that rule, there always are, but that tends to be the case.